Our Expertise

Research

Product Development
  • Feature Prioritization
  • Pricing
  • User Experience
  • Customer Journey Mapping
  • Information Architecture
  • Workflow/Taskflow Analysis
  • Persona Development
  • Accessibility
Marketing and Communications
  • Purchase Drivers
  • Behavioral Segmentation
  • Messaging Resonance
  • Competitive Analysis
  • Desirability
  • Brand Perception and Risk
Strategic Issues
  • Customer Satisfaction and Call Drivers
  • Efficiency
  • NPS Drivers

Design

UX Design
  • Mobile/Web/App Design
  • Conversational UX​
  • VR/AR Applications
Service Design
  • Operational Efficiency
  • Process Mapping
Design Strategy
  • UX Workflows within Agile
  • Building Out UX Teams​
  • Knowledge Graphs
Behavioral Design
  • Leveraging Biometrics
  • Human-Centered Design​

Adapt to your development process

path
Depict
  • Affinity Diagramming
  • Design Sprint Workshops
  • Rapid Prototype
  • Quantitative Surveys
  • Attribute Mapping
  • Competitive Analysis
  • Concept Testing
Discover
  • User Interviews
  • Focus Groups
  • Contextual Evaluation
  • Competitive Analysis
  • Needs Analysis
  • Journey Mapping
  • Information Systems Mapping
  • Brand Risk Assessments
Develop
  • Agile US Support
  • Backlog Prioritization
  • Annotated Wireframes
  • JIRA Support
Design
  • Asset Library Creation
  • Agile Design Support
  • Expert/Heuristic Review
  • RITE Testing
  • Information Architecture
  • Tree Testing / Card Sort
Design
  • Asset Library Creation
  • Agile Design Support
  • Expert/Heuristic Review
  • RITE Testing
  • Information Architecture
  • Tree Testing / Card Sort
Develop
  • Agile US Support
  • Backlog Prioritization
  • Annotated Wireframes
  • JIRA Support

Our Team

Kelly TerryKelly Terry
Kelly Terry

Managing Partner

Kelly Terry

I thrive on variety and exploration

Tom Thornton
Tom Thornton

Partner, Sr. Researcher

Tom Thornton

Mantra: “Mise en place”

Eric Nordquist
Eric Nordquist

Partner, Sr. Designer

Eric Nordquist

Trying to sail the world with my best friend and mentor next-gen UXers

Jin Gao
Jin Gao

Lead Researcher

Jin Gao

I keep my heels low, standards high

Christina Rodriguez
Christina Rodriguez

Lead Designer

Christina Rodriguez

A constantly curious, shark enthusiast, pizza loving mom of two (fur and human) babies

Ryan Holm
Ryan Holm

Lead Designer

Ryan Holm

Typography junkie with a penchant for the outdoors

Mike Todd
Mike Todd

Lead Project Manager

Mike Todd

Sometime artist. Full-time family-man. Neurotic problem-solver.

Paula Smith
Paula Smith

Researcher, Sr. Project Manager

Paula Smith

Sings in a band. Dungeon master. MCM furniture enthusiast.

Jami Nordquist
Jami Nordquist

Director of Operations

Jami Nordquist

Loves the ocean and exploring new places on foot.

Tanya Marinkovic
Tanya Marinkovic

Research and Design

Tanya Marinkovic

Gastro-tourist. Tea collector. Art Nouveau admirer.

Cliff Hwang
Cliff Hwang

Research and Design

Cliff Hwang

Basketball, boba, ATLA enthusiast from Taiwan

Ken Copelin
Ken Copelin

Research

Ken Copelin

Proud husband, animal lover, car guy, avid reader, computer nerd.